Terms of Service

01The agreement

These Terms of Service ("Terms") form a binding agreement between you — or the organisation you represent — and GBNOX LLC, a company registered in the State of Florida, United States of America ("GBNOX", "we", "us").

They apply when you visit gbnox.com, and they are the baseline terms for any GBNOX product that has not published its own.

By using the Services you accept these Terms. If you do not accept them, do not use the Services.

Each product has its own terms

GBNOX products are sold on their own domains, and each publishes its own Terms of Service covering the things that are specific to it — pricing, trials, service levels, cancellation and refunds. Where a product's own Terms differ from these, the product's Terms govern for that product. These Terms fill any gap the product's Terms leave.

The company-level documents are not duplicated per product. The Privacy Policy, Data Processing Addendum, Acceptable Use Policy, Security commitments and Sub-processors list published here apply to every GBNOX product, because there is one company behind all of them. A product site may summarise them, but this is the authoritative copy.

A separate written agreement signed by both parties — an order form, a master services agreement or an enterprise addendum — takes precedence over these Terms wherever the two conflict.

02Who may use the Services

You may use the Services if you are at least 18 years old (or the age of majority where you live) and legally able to enter a contract.

You may not use the Services if you are barred from doing so under the sanctions or export-control laws that apply to us — including those administered by the U.S. Office of Foreign Assets Control — or if you are located in a comprehensively sanctioned territory. You confirm you are not on any restricted-party list.

We may refuse or discontinue service to anyone, at our discretion, where continuing would put us in breach of law or of a marketplace or platform agreement we depend on.

03Accounts and security

You are responsible for everything that happens under your account. That means:

• Giving accurate registration details and keeping them current.
• Protecting your credentials, and enabling multi-factor authentication where we offer it.
• Controlling who in your organisation gets access, and removing them when they leave.
• Telling us through the contact form as soon as you suspect unauthorised access.

We are not liable for losses caused by someone else using your credentials with your knowledge or through your failure to keep them secure. We are liable where the compromise resulted from our own failure.

04Your data stays yours

You keep all rights in the data, content and materials you submit to the Services ("Customer Data"). We claim no ownership of it.

You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process Customer Data solely to provide, secure and support the Services for you, and to comply with law. That licence ends when the data is deleted.

• We do not sell Customer Data.
• We do not use Customer Data to train general-purpose AI models.
• We do not access Customer Data except to operate the Services, resolve a support request you raised, address a security incident, or comply with a valid legal demand. Such access is logged.

We may generate aggregated, de-identified statistics from use of the Services and use them to improve our products and describe them publicly. These will never identify you, your organisation or your customers, and we will not attempt to re-identify them.

Where we process personal data on your behalf, the Data Processing Addendum applies and forms part of these Terms.

05Our intellectual property

The Services, our software, models, designs, documentation, and the GBNOX, GBNOX Radar and BeaconPulsar names and logos are owned by GBNOX or its licensors and protected by intellectual property law.

We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to use the Services during your subscription, for your own internal business purposes, subject to these Terms.

You may not, and may not permit anyone else to:

• Copy, modify, translate or create derivative works of the Services;
• Reverse engineer, decompile or disassemble any part of the Services, except to the extent that restriction is unenforceable under applicable law;
• Resell, sublicense, rent or provide the Services to a third party as a service bureau, except as expressly permitted for agency plans;
• Remove or obscure proprietary notices;
• Use the Services to build a competing product, or to benchmark them for publication without our written consent.

If you send us feedback or suggestions, we may use them without obligation or compensation. You are not required to send any.

06Acceptable use

Your use of the Services is subject to our Acceptable Use Policy, which forms part of these Terms.

In short: do not break the law, do not attack the platform, do not abuse other people, and do not use our tools to violate a marketplace's own rules. We build on official APIs and expect you to stay inside them too.

We may suspend access immediately, without notice, where continued use presents a risk of harm to the Services, to other customers, or to us. We will tell you why as soon as it is safe to do so, and restore access once resolved.

07Third-party services and integrations

The Services connect to marketplaces, storefronts, advertising platforms and other third-party systems at your direction. Those services are not ours.

• You are responsible for holding valid accounts and complying with each provider's terms.
• We are not liable for a third party changing, restricting or withdrawing its API, or for the accuracy of data it returns.
• If a provider requires us to stop a feature, we may modify or remove it. Where that materially reduces the value of what you paid for, Section 12 sets out your remedy.

08Plans, billing and taxes

Paid Services are sold on subscription. The plan, price, currency and billing period are those shown at checkout or on your order form.

• Renewal — subscriptions renew automatically for the same period unless cancelled before the current period ends.
• Payment — fees are charged in advance. You authorise us and our payment processor to charge your payment method for each renewal.
• Price changes — we may change prices at renewal with at least 30 days' notice. If you do not accept the new price, cancel before renewal.
• Taxes — prices exclude VAT, GST, sales tax and similar. Where we are required to collect them, they are added at checkout. You are responsible for any taxes we do not collect.
• Failed payment — if a charge fails we may retry, and may suspend the account after notice. Suspension does not relieve you of accrued fees.
• Overdue amounts — may accrue interest at the lower of 1.5% per month or the maximum the law allows.

Refunds and cancellation

You may cancel at any time from your account settings. Cancellation stops the next renewal; access continues to the end of the period already paid for.

Fees are non-refundable except where: (a) the law where you live gives you a mandatory cancellation or withdrawal right — consumers in the EU and UK, for example, have a statutory right to cancel a distance contract within 14 days; (b) we terminate your account without cause, in which case we refund the unused portion pro rata; or (c) we agree a refund in writing.

09Beta and pre-release features

We sometimes label features "beta", "preview", "early access" or similar. Those features are experimental. They may be incomplete, may change without notice, may be withdrawn, and are excluded from any service level commitment.

Use them at your discretion, and do not depend on them for anything critical.

10Availability and support

We aim to keep the Services available and to give you reasonable notice of planned maintenance. Where a plan includes a service level commitment, it is set out in your order form and prevails over this section.

We do not guarantee uninterrupted or error-free operation. Outages caused by third-party providers, network failures, or events outside our reasonable control are not our responsibility.

Support is provided through the contact form during business hours, at the level your plan describes.

11Warranties and disclaimers

We warrant that we will provide the Services with reasonable skill and care, and in line with the description we published for the plan you bought.

Beyond that, and to the fullest extent the law allows, the Services are provided "as is" and "as available". We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement.

Specifically, we do not warrant that:

• The Services will meet every requirement you have;
• Any score, forecast, ranking or recommendation will produce a particular commercial outcome;
• Data retrieved from third-party platforms is complete, current or accurate;
• The Services will be uninterrupted, timely, secure or error-free.

12Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill or business interruption, even if advised such damages were possible.

Each party's total aggregate liability arising out of or relating to these Terms is limited to the greater of (a) the fees you paid or owed to GBNOX in the twelve months before the event giving rise to the claim, or (b) one hundred United States dollars (USD 100).

These limits do not apply to: your payment obligations; either party's indemnity obligations; your breach of Our intellectual property or the Acceptable Use Policy; or liability that cannot be limited by law.

The limits apply in aggregate across all claims, and survive termination.

13Indemnities

You will indemnify us against third-party claims, and reasonable legal costs, arising from your Customer Data, your use of the Services in breach of these Terms or the Acceptable Use Policy, or your violation of law or of a third party's rights.

We will indemnify you against third-party claims that the Services, as provided by us and used in accordance with these Terms, infringe that party's intellectual property rights. If such a claim arises we may, at our option, procure the right to continue, modify the Services to avoid infringement, or terminate the affected subscription and refund the unused portion.

Our indemnity does not cover claims arising from Customer Data, from combination with anything we did not supply, from use after we asked you to stop, or from a modification you made.

The party seeking indemnity must notify the other promptly, allow it to control the defence, and cooperate reasonably.

14Term, suspension and termination

These Terms apply from your first use of the Services until terminated.

• You may terminate at any time by cancelling your subscription and closing your account.
• We may terminate or suspend for cause — a material breach you do not cure within 30 days of notice, non-payment, unlawful use, or a risk to the platform or other customers.
• We may terminate for convenience on 30 days' notice, refunding the unused portion of prepaid fees.

What happens on termination

Your right to use the Services ends immediately. For 30 days after termination you may export your Customer Data through the product or by asking us. After that window we delete or anonymise it in line with the Privacy Policy, except where law requires retention.

Sections that by their nature should survive — intellectual property, confidentiality, disclaimers, liability limits, indemnities, governing law and dispute resolution — survive termination.

15Changes to these Terms

We may update these Terms as the Services and the law evolve.

For material changes we will give at least 30 days' notice by email to account holders or by prominent notice in the product. Continuing to use the Services after the change takes effect means you accept the new Terms. If you do not accept them, stop using the Services and cancel before the effective date; we will refund the unused portion of prepaid fees.

Non-material changes — clarifications, typos, updated contact details — take effect when posted.

16Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of the State of Florida, United States of America, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to the paragraph below, you and GBNOX submit to the exclusive jurisdiction of the state and federal courts located in the State of Florida, United States of America.

Talk to us first

Before filing anything, use the contact form with a description of the dispute and what you want. We commit to a good-faith attempt to resolve it within 30 days. Most problems end here.

No class actions

To the extent permitted by law, disputes will be brought only in an individual capacity, and not as a plaintiff or class member in a class, collective or representative action. If this paragraph is held unenforceable, it is severed and the rest of this section survives.

17General terms

• Entire agreement — these Terms, plus any policy they incorporate and any signed order form, are the whole agreement between us on this subject and replace any earlier understanding.
• Severability — if a provision is held invalid, it is modified to the minimum extent needed to be enforceable, or severed; the rest stands.
• No waiver — not enforcing a right is not a waiver of it.
• Assignment — you may not assign these Terms without our written consent, except to a successor of your business. We may assign to an affiliate or to a successor in a merger or sale of assets.
• Force majeure — neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, civil unrest, labour disputes, government action, internet or utility failure, and cyber attack.
• Notices — we send notices to the email on your account; you send notices to the contact form. Notices are effective when sent.
• Independent parties — nothing here creates a partnership, joint venture, employment or agency relationship.
• No third-party beneficiaries — nobody other than you and GBNOX has rights under these Terms.
• Language — the English version controls if we publish a translation.

18Contact

Questions about these Terms go to the contact form.